Jones & Bartlett Learning Technical Support


Your job is teaching your students. Our job is to make sure you are well-trained to use our teaching materials and course management tools, and to support any technical support needs you may have. We want to make your job easier.

Contact our technical support team:
Via phone at 1-800-832-0034 Option 5 between 8:30am and 5:00pm Eastern Time, Monday through Friday

Use the link below to Report an Issue.

Report an Issue

Navigate 2 Support Tutorials for Instructors

Description File Format
How to Redeem an Access Code (Short Version) (PDF)
How to Redeem an Access Code (Long Version) (PDF)
Navigate 2 Instructor Help Documentation and Walkthrough (PDF)
Navigate 2 TestPrep Instructor Help Documentation and Walkthrough (PDF)
How to Integrate Your Navigate 2 course with Blackboard (PDF)

Navigate 2 Support Videos for Students

Navigate 2 Support Tutorials for Students

Description File Format
First Day of Class Handout (PDF)
First Day of Class Handout (Blackboard) (PDF)
How to Redeem an Access Code (Short Version) (PDF)
How to Redeem an Access Code (Long Version) (PDF)
Navigate 2 Student Help Documentation and Walkthrough (PDF)
Navigate 2 TestPrep Student Help Documentation and Walkthrough (PDF)

Navigate (First Generation) Support Videos for Instructors

Navigate (First Generation) Support Tutorials for Instructors

Description File Format
Lesson 1: Navigating the Course Site (PDF)
Lesson 2: Exploring Resources and Activities (PDF)
Lesson 3: Adding Content (PDF)
Lesson 4: Managing and Uploading Files (PDF)
Lesson 5: Moving, Hiding, and Showing Sections (PDF)
Lesson 6: Managing, Editing, or Adding Assignments (PDF)
Lesson 7: Managing, Editing, or Adding Forums (PDF)
Lesson 8: Managing, Editing, or Adding Quizzes (PDF)
Lesson 9: Managing, Hiding, or Showing Blocks (PDF)
Lesson 10: Grades and the Gradebook (PDF)
Navigate Instructor's Training Manual (PDF)
Navigate Walkthrough with Moodle™ Course Hosting
(Youtube Video)
Redeeming a Navigate Access Code (PDF)

Navigate (First Generation) Support Videos for Students

Navigate (First Generation) Support Tutorials for Students

Description File Format
Redeeming a Navigate Access Code (PDF)